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Collaboration, transparency and empowerment were the core themes that drove the NASCO team as they began Phase 2 of implementing our customer servicing product, NCompassSM, at Blue Cross and Blue [...]

According to the Identity Theft Resource Center, in 2021, national data compromises rose 68% from 2020 rates. With the uptick in data breaches and the increase in ransomware attacks, keeping [...]

Before the pandemic, the utilization of telehealth services grew at a moderate rate. But as pandemic lockdowns began, telehealth experienced explosive growth, with the CDC reporting a 154 percent [...]

You’ve probably heard the expression, “You never get a second chance to make a first impression.” The flip side of this troubling truth is that once an impression is made, it’s difficult, if [...]