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NASCO is a healthcare company dedicated to co-creating digital health solutions for Blue Cross and Blue Shield companies. NASCO is a healthcare company dedicated to co-creating digital health solutions for Blue Cross and Blue Shield companies. NASCO is a healthcare company dedicated to co-creating digital health solutions for Blue Cross and Blue Shield companies.
  • Payer Solutions
    • Enrollment, Membership, Billing & Rating
    • Customer Relationship Management
    • Claims Adjudication & Benefits Management
    • Digital Solutions
    • Professional Services
  • About
    • Meet NASCO
    • Leadership
      • John Ladaga
      • Barbara Bell-Dees
      • Chris Hauser
      • Jim Veiger
      • David Weeks
    • Culture
    • Careers
  • MEDIA
    • Media
    • Events
  • Perspectives
  • Contact

Customer Success

Home / Customer Success /
 Embracing New Mindsets and Behaviors for Customer Success
3
By NASCO
In Customer Success
Posted November 4, 2021

Embracing New Mindsets and Behaviors for Customer Success

Four years ago, NASCO began implementing NCompassSM, our customer servicing product, at Blue Cross and Blue Shield of Massachusetts (BCBSMA) to replace the plan’s existing CRM system. The initial [...]

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 Enabling Rapid Deployment of Telehealth Services
3
By NASCO
In Customer Success
Posted October 29, 2020

Enabling Rapid Deployment of Telehealth Services

One of the most apparent shifts we’ve seen during this global pandemic is how COVID-19 is spurring a significant increase in telehealth services, requiring payers and providers to adapt quickly [...]

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 Growth and Support of Telehealth
3
By NASCO
In Customer Success
Posted August 6, 2020

Growth and Support of Telehealth

The demand for telehealth services has grown exponentially during the COVID-19 pandemic. According to Forrester, less than 25 percent of U.S. healthcare organizations have a virtual [...]

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