Customer Success

Four years ago, NASCO began implementing NCompassSM, our customer servicing product, at Blue Cross and Blue Shield of Massachusetts (BCBSMA) to replace the plan’s existing CRM system. The initial [...]

One of the most apparent shifts we’ve seen during this global pandemic is how COVID-19 is spurring a significant increase in telehealth services, requiring payers and providers to adapt quickly [...]

The demand for telehealth services has grown exponentially during the COVID-19 pandemic. According to Forrester, less than 25 percent of U.S. healthcare organizations have a virtual [...]