Four years ago, NASCO began implementing NCompassSM, our customer servicing product, at Blue Cross and Blue Shield of Massachusetts (BCBSMA) to replace the plan’s existing CRM system. The initial phase of the implementation focused on providing service to BCBSMA’s members, and, its completion, while eventually successful, left several opportunities for improvement. Learning from their [...]
NASCO is a community of forward-thinking health plans, leading technology providers and expert talent, and we are constantly looking ahead to identify new technologies, ideas and initiatives that will help the Blues be more competitive. Below are some insights from NASCO’s co-creation community.
Ready To Co-Create The Future of Healthcare?
NASCO is continually innovating. We are developing new products, improving capabilities and increasing sharable services to ensure that our health plan customers remain competitive and aligned with changing market demands.