Four years ago, NASCO began implementing NCompassSM, our customer servicing product, at Blue Cross and Blue Shield of Massachusetts (BCBSMA) to replace the plan’s existing CRM system. The initial phase of the implementation focused on providing service to BCBSMA’s members, and, its completion, while eventually successful, left several opportunities for improvement. Learning from their [...]

NASCO’s Data Has An Address Change With more than 3,500 combined people hours, teams across NASCO and the IBM/Kyndryl team collaborated to migrate our Data Center to IBM Research Triangle Park (RTP) in Raleigh, North Carolina. According to Leo Ladaga, “This migration was challenging because most migrations are performed in phases, but because NASCO’s complex […]

It’s no longer just about figuring out how to make the technology work — it’s about figuring out what the people who use the technology need. You call to schedule an appointment with your physician; you receive an email from your healthcare insurer; your explanation of benefits arrives in the mail; you reach out to […]