One of the most apparent shifts we’ve seen during this global pandemic is how COVID-19 is spurring a significant increase in telehealth services, requiring payers and providers to adapt quickly to this new model of care. Health plans have had to accommodate new places of service, waive cost-share and prior authorization requirements as well as […]

In today’s rapidly changing healthcare environment, it is more important than ever to engage with your customers more deeply — exploring customer journey mappings and building empathy for users and customers alike — so that improved experiences become the fabric of your business strategy. Outside-in thinking requires you to look at your business from the […]

NASCO is excited to announce the launch of our Developer Portal. Available at https://developer.nasco.bluesnet.net, this user-friendly portal enables Blue plan developers to discover new and effective ways to integrate NASCO’s best-in-class API and business event-driven capabilities into their digital solutions. Within the portal, you can navigate customer journeys to easily find the most [...]

In the midst of uncertainty during the COVID-19 crisis, NASCO is committed to support our Blue plan partners as the situation continues to evolve. Through our partnership with Georgia Tech’s Advanced Technology Development Center (ATDC), we want to provide you with insights on some companies that you may be able to leverage in support of your members. […]

We are pleased to share that NASCO’s products were recently recertified by HITRUST, the gold standard compliance framework in the healthcare industry. NASCO first achieved HITRUST CSF Certification in 2017 and began the recertification process in Q2 2019. HITRUST completed their Quality Assurance evaluation in March 2020 and issued their certification of NASCO systems in […]

The need to deliver data at the time of service is critical to enabling a retail healthcare experience for members, minimizing revenue leakage for payers, and increasing collaboration and satisfaction between payers and providers. NASCO product teams recently collaborated to assess a full end-to-end real-time claims processing integration with a provider portal. The proposed solution […]

The demand for telehealth services has grown exponentially during the COVID-19 pandemic. According to Forrester, less than 25 percent of U.S. healthcare organizations have a virtual care/telehealth program in place. While the need for remote care will not be as acute once the COVID-19 crisis subsides, the demand for telehealth services is forecasted to remain […]

NASCO is finalizing its API developer portal that will enable self-service discovery of current NASCO digital solutions and soon to be delivered digital capabilities. By taking an “outside-in” approach to the design of the portal, we have ensured alignment with our partners’ member journey models and enabled self-service discovery and events directly relevant to the […]

At the onset of a global pandemic, Blue plans had to respond quickly, and NASCO was there to help them do it. With very little lead time, the Blues were required to adapt their systems and processes to ensure care for millions of members across the nation. Plans running on MembersEdge were able to quickly […]