Looking back, 1987 may seem like a simpler time — a time before the world knew what the internet was or what a smartphone could do. On the basement floor of a modest brick building in Sandy Springs, Georgia NASCO began with a simple idea — a desire to help the Blues build a better […]

Four years ago, NASCO began implementing NCompassSM, our customer servicing product, at Blue Cross and Blue Shield of Massachusetts (BCBSMA) to replace the plan’s existing CRM system. The initial phase of the implementation focused on providing service to BCBSMA’s members, and, its completion, while eventually successful, left several opportunities for improvement. Learning from their [...]

It’s no longer just about figuring out how to make the technology work — it’s about figuring out what the people who use the technology need. You call to schedule an appointment with your physician; you receive an email from your healthcare insurer; your explanation of benefits arrives in the mail; you reach out to […]