Looking back, 1987 may seem like a simpler time — a time before the world knew what the internet was or what a smartphone could do. On the basement floor of a modest brick building in Sandy Springs, Georgia NASCO began with a simple idea — a desire to help the Blues build a better […]

Four years ago, NASCO began implementing NCompassSM, our customer servicing product, at Blue Cross and Blue Shield of Massachusetts (BCBSMA) to replace the plan’s existing CRM system. The initial phase of the implementation focused on providing service to BCBSMA’s members, and, its completion, while eventually successful, left several opportunities for improvement. Learning from their [...]

NASCO’s Data Has An Address Change With more than 3,500 combined people hours, teams across NASCO and the IBM/Kyndryl team collaborated to migrate our Data Center to IBM Research Triangle Park (RTP) in Raleigh, North Carolina. According to Leo Ladaga, “This migration was challenging because most migrations are performed in phases, but because NASCO’s complex […]